24/7 Support

Culture Foundry is a digital agency that has your back when the unexpected happens.

It’s Saturday. You’re at your kid’s soccer game and your phone starts blowing up: The website is down. Is it a network issue? Code error under load? Maybe a hack? All you know for sure is your Saturday’s blown up as well. 

Let Culture Foundry handle it. Weekends. Overnights. Holidays. We monitor your site, field the incident, work to resolve it, then update you with the resolution, the cause and future preventative suggestions. 

At Culture Foundry, support is essential to our belief in client partnerships, which is why we include Professional (24/7) or Core (next business day) support with all of our managed hosting programs. 

Professional Support (24/7)

Ideal for

• Companies for whom site downtime means lost revenue or missed goals

Details

• 24/7 site monitoring
• For critical issues (defined as site downtime or loss of previously client-defined critical functionality), Culture Foundry will respond within 2 hours, 24/7, 365 days a year
• Note that we cannot warrant specific resolution times, as the nature of the source issue may vary widely

How to access it

• Culture Foundry monitors your site proactively 
• Report an incident via the Culture Foundry support email address
• Report an incident via the Culture Foundry support phone number
• Culture Foundry support page

How to get it

• Included in our Professional and Custom managed hosting and support plans for our clients. Get 24/7 Support.

Core Support

Ideal for

• Companies on a limited budget
• Companies for whom some downtime is not ideal, but is manageable

Details

• For critical issues (defined as site downtime or loss of previously client-defined critical functionality), Culture Foundry will respond within 1 business day
• No monitoring included (issues are client reported)
• Note that we cannot warrant specific resolution times, as the nature of the source issue may vary widely

How to access it

• Report issues to your Culture Foundry Project Manager or Account Manager
• Culture Foundry support page

How to get it

• Included in our Core managed hosting and support plans for our clients. Get Core Support.